Travelling with children and pregnant

Azerbaijan Airlines CJSC is unable to offer the UM service in the following situations:

The UM service cannot be used if the journey includes transfer between terminals/airports. The UM service is not available on AZAL’s marketing Code-Share flights and on the flights involving interlines carrier’s flights. We are unable to accept children on a flight with a night stop in the transfer point.

Different legal requirements by countries

Some countries' immigration departments require additional documentation for all children travelling into, out of or transiting their country. The extra documentation that you may require varies depending on the country, so please make sure you have everything you need before you travel. The IATA Travel Centre can advise you what documentation is required for each country. Just make sure you use the date of birth of your child to ensure the extra requirements are displayed.

Before the Flight

In order to use the UM service, you should to book this service on all route segments in advance, and to obtain confirmation from the airline, the payment of service must be done beforehand. You can order a children's meal for your child at the time of booking the ticket, but not later than 20 hours before departure.

In airport

Parents, legal guardians or trustees must bring the children to check-in at least 2 hours before take-off. (in some airports 3 hours) The UM service is available only if you have permission from the child's parents, guardians or their trustees on the flight of unaccompanied children. Additionally, «Declaration of parents, guardian for the carriage of unaccompanied child» is filled out and signed by the parents or legal guardians of such children, established by the Airline sample. A staff member will accompany your child during the passage of all formalities in the area of airport security, the waiting area and boarding gates until the child boards on the aircraft where our cabin crew will then look after them. Parents, legal guardians or trustees must stay at the airport until a flight has departed.

In the Air

Once on board our cabin crew will collect your child’s passport and return it to them before they leave the aircraft. During the flight our cabin crew will keep an eye on your child and make sure they have everything they need. To make sure your child has a comfortable flight pack any medication, warm clothing and a favorite toy or game in their hand baggage.

On arrival

When the flights arrive, our ground staff will accompany your child during all procedures of arrival. Your child will be released to the care of the person/s stated on the « Declaration of parents, guardian for the carriage of unaccompanied child» in exchange for their signatures, after the stated names-surnames/ID documents of the persons taking delivery of the children are checked. If your nominated adult is delayed advise us immediately as we have limited hours of operation at some airports.

UM service booking information

In order to book and pay the UM service you can address in the offices and representative offices of the Airline or your travel agent.

Carriage of Pregnant Women, Postpartum Women and Newborns

Carriage of a pregnant woman, a postpartum woman, or a newborn baby should be coordinated beforehand with the airline at the time of purchasing tickets and booking seats.

The pregnant woman is to determine herself the possibility of use of air transportation, and she should take into account the possible danger for her or her (newborn or to-be-born) baby’s health during the carriage, based on her or her baby’s health condition.

The following persons are not allowed to “Azerbaijan Airlines” CJSC flights:

Pregnant women after the 32-nd week of pregnancy; Postpartum women during 7 days after giving birth. Only the babies of more than 7 days old are accepted to “Azerbaijan Airlines” CJSC flights in the prescribed manner – the baby is to be attended by the mother, father or another passenger taking responsibility for the baby.

The rules of issuing documents for pregnant women, postpartum women and newborn babies:

Based on the information provided verbally by the pregnant passenger during check-in in case of the period of passenger's pregnancy is up to 26 weeks, the passenger must personally complete and sign a declaration releasing the airline from liability during the carriage of pregnant women. In this case, a certificate from the attending physician about pregnancy and health status is not required.

If the period of a passenger's pregnancy declared as from 26 to 32 weeks (including 32 weeks), the passenger must personally complete and sign the above mentioned declaration for the release of airline from liability for the carriage of pregnant women and also provide a certificate of pregnancy and health status.

Such certificate should be issued in a medical treatment facility and approved by stamp of attending physician (practicing physician) of the passenger. The certificate must indicate information about the term of pregnancy, its form (monocyesis or multicyesis), the nature of its flowing (normal, complex) and the absence of pathologies of pregnancy, the risk of miscarriage or premature birth which would not allow the woman to be transported by air.

For a newborn baby’s transportation the birth certificate (maternity hospital certificate) should be submitted. For a baby over 7 days old the certificate about his/her health condition is not required.

The carrier accepts to transport the pregnant woman, postpartum woman, newborn baby to the first destination point (to the point where “AZAL” is the operator), and does not take responsibility for the other operator’s refusal to transport them. The carrier never takes responsibility for worsening of health of a pregnant woman, a postpartum woman, a newborn baby and for any undesirable negative situations arising during, or after the flight. The present transportation rules are used during the issuance of air transportation (when flying back to Azerbaijan – on board aircraft or in the “Azerbaijan Airlines” CJSC representatives in foreign countries).