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Service Class:
Economy
Booking Classes:
“Y”
Fare basis:
“YOWN”, “YOWCH” (CH - children) or “YOWİN” (IN - infant)
Ticket refund:
Before the flight: penalty charge 10% of fare amount
After departure: penalty charge 25% of fare amount
Rebooking/Revalidate:
Before the flight: penalty charge 10% of fare amount
After departure: penalty charge 25% of fare amount
Issuance of “Open date” ticket: not allowed
Free baggage allowance: one pc (23 kg), hand luggage one pc (10 kg)
Combination of fares: not allowed
Maximum effectiveness: 1 year
Service Class:
Business
Booking Classes:
“C”
Fare basis:
“COWIN”
Ticket refund:
Before the flight: penalty charge 10% of fare amount
After departure: penalty charge 25% of fare amount
Rebooking/Revalidate:
Before the flight: penalty charge 10% of fare amount
After departure: penalty charge 25% of fare amount
Free baggage allowance: one pc not exceeding 32 kg, hand luggage one pc (10 kg)
Maximum effectiveness: 1 year
Service class:
Premium Economy
Booking Class:
“W” and “Q”
Fare basis:
“WRTCC”, “WOWCC”, “QRTCC” or “QOWCC”
Ticket refund:
Before departure: the penalty amount of 60 EUR
After departure: not allowed
Rebooking/Revalidate:
Before departure: the penalty amount of 40 EUR
After departure: the penalty amount of 100 EUR
Issuance of “Open date” ticket: allowed
Free baggage allowance: two pcs not exceeding 32 kg each
Combination of fares: allowed
Maximum effectiveness: 1 year
Service Class:
Business
Booking Class:
“C” ,“D”,"J","Z" and "E"
Fare basis:
“CRTCP”, “COWCP”, “DRTCP", “DOWCP”, "JOWCP", "JRTCP", "ZOWCP", "ZRTCP", "EOWCP" or "ERTCP".
Ticket refund:
Before departure: the penalty amount of 60 EUR
After departure: not allowed
Rebooking/Revalidate:
Before departure: the penalty amount of 40 EUR
After departure: the penalty amount of 100 EUR
Issuance of “Open date” ticket: allowed
Free baggage allowance: two pcs not exceeding 32 kg each
Combination of fares: allowed
Maximum effectiveness: 1 year
Service Class:
Classic
Booking Classes:
“P”, “X”, “V”, “U”, “H”, “O”, “T”, “L”, “B”, “N”, “S”, “Y” ** Fare basis:**
“RTCL” or “OWCL”
Ticket refund:
Before the flight – penalty charge 75% of fare amount
After departure: not allowed
Rebooking/Revalidate:
Before the flight – penalty charge 60 EUR
After departure: not allowed
Issuance of “Open date” ticket: not allowed
Free baggage allowance: one pc not exceeding 23 kg
Combination of fares: allowed
Maximum effectiveness: 1 year
Service Class:
Buta Budget
Booking Classes:
"M”, “K, “P”, “X, “V”, “U”, “H”, “O”, “T,” “L”, “B”, “N”, “Y”
Fare basis:
“RTDA” or “OWDA”
Ticket refund:
Before flight : not allowed
After departure: not allowed
Rebooking/Revalidate:
Before flight : not allowed
After departure: not allowed
Issuance of “Open date” ticket: not allowed
Free baggage allowance: not allowed
Hand baggage: up to 10 kg not exceed the size of bag 118sm
Combination of fares: only with Lite brand
Maximum effectiveness: 1 year
Before flight :
not allowed
After departure:
not allowed
Issuance of “Open date” ticket:
not allowed
Free baggage allowance:
not allowed
Hand baggage:
up to 10 kg not exceed the size of bag 118 sm (55x40x23 sm)
Combination of fares:
only with Lite brand
Maximum effectiveness:
1 year
Service Class:
Plus
Booking classes:
“P”, “X”, “V”, “U”, “H”, “O”, “T”, “L”, “B”, “N”, “S”, “Y”
Tariff bases:
“RTPU” or “OWPU”
Ticket refund:
before departure - with a penalty of 35 euros;
after departure - not allowed.
Rebooking/Revalidate:
before departure – without any penalty (the difference between fares is collected)
after departure - with a penalty of 50 euros.
Issuing a ticket with "Open date": allowed
Free baggage allowance: 1 piece of baggage weighing no more than 32 kg
Consolidation / combination of tariffs: allowed
Maximum stay: 1 year
Service Class:
Business
Booking Class:
“A”
Fare basis:
“ARTFFP” or “AOWFFP”.
Points are not refunded after and before departure
Rebooking/revalidate:
The members with the “Classic” status are allowed to rebook/revalidate reward tickets prior to departure. In this case, 50 EUR should be paid for each flight segmen
“Classic”, “Gold” and “Platinum” card members of the “AZAL Mile” program can rebook/revalidate reward tickets by paying 75 EUR (OW) after departure.
Rebooking/revalidate is free of charge for “Platinum” and “Gold” card members before departure
Issuance of “OW” ticket:
allowed
Issuance of “Open date” ticket:
not allowed
Free baggage allowance:
two pcs not exceeding 32 kg
Combination of fares:
allowed
Maximum effectiveness:
1 year
Service Class:
Premium Economy
Booking Class:
“I”
Fare basis:
“IRTFFP” or “IOWFFP”
Points are not refunded after and before departure
Rebooking/revalidate:
The members with “Classic” status are allowed to rebook/revalidate reward tickets prior to departure. In this case, 50 EUR should be payable for each flight segment
“Classic”, “Gold” and “Platinum” card members of the “AZAL Mile” program can rebook/revalidate reward tickets by paying 75 EUR (OW) after departure.
Rebooking/revalidate is free of charge for “Platinum” and “Gold” card members before departure
Issuance of “OW” ticket:
allowed
Issuance of “Open date” ticket:
not allowed
Free baggage allowance:
two pcs not exceeding 32 kg
Combination of fares:
allowed
Maximum effectiveness:
1 year
Service Class:
Economy
Booking Class:
“R”
Fare basis:
“RRTFFP” or “ROWFFP”.
Points are not refunded after and before departure
Rebooking/revalidate:
The members with “Classic” status are allowed to rebook/revalidate reward tickets prior to departure. In this case, 50 EUR should be paid for each flight segment
“Classic”, “Gold” and “Platinum” card members of the “AZAL Mile” program can rebook/revalidate reward tickets by paying 75 EUR (OW) after departure.
Rebooking/revalidate is free of charge for “Platinum” and “Gold” card members before departure
Issuance of “OW” ticket:
allowed
Issuance of “Open date” ticket:
not allowed
Free baggage allowance:
one pc not exceeding 23 kg
Combination of fares:
allowed
Maximum effectiveness:
1 year
Service Class:
Business
Booking Class:
“D”
Fare basis:
“DRTSP” or “DOWSP”
Ticket refund:
1-24 hours before departure: penalty charge is 75% of fare amount
24-96 hours before departure: penalty charge is 50% of fare amount
More than 96 hours before departure: the penalty amount of 60 EUR
After departure: not allowed
Rebooking/Revalidate:
1-24 hours before departure: penalty charge is 75% of fare amount
24-96 hours before departure: penalty charge is 50% of fare amount
More than 96 hours before departure: the penalty amount of 60 EUR
After departure: not allowed
Issuance of “Open date” ticket:
allowed
Free baggage allowance:
two pcs not exceeding 32 kg each
Combination of fares:
allowed
Maximum effectiveness:
1 year
Stopover:
allowed
Service Class:
Premium Economy
Booking Class:
“Q”
Fare basis:
“QRTSP” or “QOWSP”
Ticket refund:
1-24 hours before departure: penalty charge is 75% of fare amount
24-96 hours before departure: penalty charge is 50% of fare amount
More than 96 hours before departure: the penalty amount of 60 EUR
After departure: not allowed
Rebooking/Revalidate:
1-24 hours before departure: penalty charge is 75% of fare amount
24-96 hours before departure: penalty charge is 50% of fare amount
More than 96 hours before departure: the penalty amount of 60 EUR
After departure: not allowed
Issuance of “Open date” ticket:
allowed
Free baggage allowance:
two pcs not exceeding 32 kg each
Combination of fares:
allowed
Maximum effectiveness:
1 year
Stopover:
allowed
Service Class:
Economy
Booking Class:
“H”
Fare basis:
“HRTSP” or “HOWSP”
Ticket refund:
1-24 hours before departure: penalty charge is 75% of fare amount
24-96 hours before departure: penalty charge is 50% of fare amount
More than 96 hours before departure: the penalty amount of 60 EUR
After departure: not allowed
Rebooking/Revalidate:
1-24 hours before departure: penalty charge is 75% of fare amount
24-96 hours before departure: penalty charge is 50% of fare amount
More than 96 hours before departure: the penalty amount of 60 EUR
After departure: not allowed
Issuance of “OW” ticket:
allowed
Issuance of “Open Date” ticket:
not allowed
Free baggage allowance:
one pc not exceeding 23 kg each
Combination of fares:
allowed
Maximum effectiveness:
1 year
Stopover:
allowed
Service Class:
Economy
Booking classes:
“P”, “X”, “V”, “U”, “H”, “O”, “T”, “L”, “B”, “N”, “S”, “Y”
Tariff bases:
“RTTU” or “OWTU”
Ticket refund:
before departure - with a penalty of 35 euros;
after departure - not allowed.
Rebooking/Revalidate:
before departure – without any penalty (the difference between fares is collected)
after departure - with a penalty of 50 euros.
Issuing a ticket with "Open date":
allowed
Free baggage allowance:
1 piece of baggage weighing no more than 32 kg
Consolidation / combination of tariffs:
allowed
Maximum stay:
1 year
Service Class:
Economy
Booking Classes:
“M“, “K“, “P”, “X”, “V”, “U”, “H”, “O”, “T”, “L”, “B”, “N”, “S”, “Y”
Fare basis:
“RTTR” or “OWTR”
Ticket refund:
Before the flight – penalty charge 75% of fare amount
After departure: not allowed
Rebooking/Revalidate:
Before the flight – penalty charge 60 EUR
After departure: not allowed
Issuance of “Open date” ticket:
not allowed
Free baggage allowance:
one pc not exceeding 23 kg
Combination of fares:
allowed
Maximum effectiveness:
1 year
Notes
Ticket refund: unused taxes and fees are refundable
Discounts for Child and Infant: For all fares shown above, for children aged 2-12 - 25% “CHD” discount is applicable. For infants aged 0-2, 90% “INF” discount is applicable.
For infants aged 0-2 traveling with “Classic” fare, baggage allowance is one pc not exceeding 10 kg.
Taxes and fee: are applied according to taxes and fees published in the GDS.
“Before departure”: a passenger who wishes to rebook or to refund ticket more than 60 minutes before departure is considered a passenger who has arrived for check-in.
“VOID”: Cancelation of a ticket is allowed only within 3 (three) hours from the moment of ticket issuance. Also, it can be cancelled with the “VOID” status if it is issued more than 3 hours before departure. Cancellation with the “VOID” status of “NO SHOW” status tickets is strictly prohibited. In such cases, only “Refund” is allowed by deducting an appropriate penalty.
“After departure” (NO SHOW): a passenger who wishes to rebook or to refund ticket less than 60 minutes before departure is considered a passenger who has not arrived for check-in
“Maximum Effectiveness”: Validity of the ticket. When combining fares with different maximum effectiveness, a longer “maximum effectiveness” is applied.
Ticket refund / Rebooking and Revalidate
Refund and rebooking penalties are applied to each flight segment in accordance with the fare rules.
If a ticket is changed from one class or brand to a higher class/brand through the "UPGRADE" procedure (with additional payment), the refund/rebooking/revalidate of the ticket must be carried out according to the following rules:
If a ticket is issued based on combination of two or several classes/brands:
Changing the class/brand level is not allowed (within the same service class to a lower class)
Rebooking/Revalidating is carried out with the deduction of fare difference based on the class/brand available in GDS (Global Distribution System) and corresponding fare rules.
“Rerouting” is performed by charging the difference between the fares for the new route/direction and fees/charges and by charging a fee in the amount of 50 EUR for each direction (segment) (the brand used in the original ticket should be applied). The difference between the fares is not refundable.
When “REROUTING” to the different airports in the same city, the difference between the class and the fees/charges in Global Distribution System (GDS) should be chargeable. The difference between the fares is not refundable.
